App support

Contact: klm.labs.inc@gmail.com

PDF Scanner App: OCR & Search (PDF Scanner on your Home Screen) scans paper into clean multi-page PDFs, reads the text on every page on your iPhone, and lets you search the words inside your scans, file them in folders, and share a PDF or JPG. Email us any time; we aim to reply within three business days.

Common questions

Do I need an account or an internet connection?

No account and no sign-up. Scanning, text recognition and search work offline. Buying a plan and restoring a purchase need an internet connection.

Do I need to pay?

Yes. Every feature needs the free trial or a plan: Yearly, an auto-renewing subscription with a 7-day free trial for eligible new subscribers, or Lifetime, paid once. Neither plan includes Family Sharing. The price and any trial are shown in the app before you confirm. The full terms are in the terms of use.

How do I cancel my subscription?

Cancel in your Apple Account; deleting the app does not cancel it.

• On your iPhone, open Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription.
• Or, in the app, open Settings → Manage Subscription.

To avoid being charged, cancel at least 24 hours before your free trial or current period ends. You keep access until the end of the period you have paid for.

I got a new iPhone or reinstalled the app. How do I get my plan back?

Sign in with the Apple Account that bought it, open the app and tap Restore on the plans screen, or go to Settings → Restore Purchases. Restoring brings back your plan, not your documents: documents are kept on the iPhone where you scanned them, and in that iPhone's backups if you have them turned on.

My plan ended. Are my documents gone?

No. They are still on your iPhone, untouched. The app shows the plans screen until you subscribe, buy Lifetime or restore an active plan, and then your documents open again.

How do I get a refund?

Apple handles all payments, so refunds go through Apple: visit reportaproblem.apple.com, sign in and choose the purchase.

The scanner doesn't open.

The app needs camera access to scan. Open your iPhone's Settings, find PDF Scanner and turn on Camera. On a device without a document camera, import photos instead.

Search doesn't find a word I can see on the page.

Text is read on your iPhone after you save a scan, page by page, so a new scan can take a moment to become searchable. Faint, handwritten or skewed pages can be misread. Rotating a page to upright reads it again.

How do I delete a document or a folder?

Delete a document in the library. Deleting a folder moves its documents out of the folder; it does not delete them. Deleting the app deletes everything it stored. There is no server copy, so we cannot recover deleted documents.

What does the app collect?

Your scans, their text and your searches are not sent to us. The app sends usage events with a random identifier, and technical details, to PostHog, and your App Store purchase records to RevenueCat so it can unlock your plan. See the privacy policy.

Report a problem

Email klm.labs.inc@gmail.com with:

• What happened, and what you expected.
• For a text or search problem, what kind of page it was, without sending anything private.
• Your iPhone model and iOS version, and the app version from Settings.
• A screenshot, if it helps.